Here at Go-To:
We understand the importance of your privacy and your concerns about the security of your personal information.
RETURNS & REFUNDS
The Go-To Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will find this unbelievable and send you many fancy bribes to change your mind.
Actually, sorry, our legal guys have said that's not good enough. Instead, we will give you a 30-day money-back guarantee from the time you receive the goods. Please email us at firstname.lastname@example.org within that time if you are not satisfied with your purchase so that we can resolve any issues. Please note that the product not tasting very nice on your breakfast cereal will not be viewed as a legitimate reason for a refund.
We recommend that you return the product (and they will need to be returned) via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Go-To Skincare Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Please include your original order number (a string of numbers starting with GT, eg: GT1234567890) so we can track this back to your payment and issue any applicable refund.
Please post to:
PO Box 1722, Rozelle, NSW 2039
And be sure to draw a little smiley face somewhere on the parcel to make the postie's day.
Who We Are
This website is operated by Go-To Skincare Pty Ltd ACN: 165 221 296
We are proud of what we have achieved and the reputation we have, so we'll do our best to prevent any delays or interruptions to the website, but we cannot promise that the website will be available at all times. We may stop the operation of part of the website or all of it, at any time and without telling you. However, we will not be responsible for any loss, cost, damage or liability that may arise as a result. We try to make sure the content on the website is accurate, but we do not guarantee this. The content is also general in nature and does not constitute advice in any way.
You must not:
- use the website for anything that breaks the law or infringes someone else's rights;
- post or send any material via the website which harms anyone else or use the website to send unsolicited messages; and
- in any way tamper with the website or transmit any viruses via the website.
The content and design of this website is all subject to copyright, which we reserve and own (or use under licence from someone else). Your browser (by its usual operation) may make a temporary copy of the website, and that's fine by us. Also, to the extent we allow you to share parts of this website via social media, please feel free to do so. Other than that, you must not copy, adapt, store, transmit, print, display, perform, publish or create derivative works from any part of this website; or commercialise any information, products or services on this website. If you wish to do any of these things, you must get our written permission first.
Third Party Links
This website may contain links to other websites which we do not control, so we're not responsible for the content of those websites. Although we would typically approve of the content contained in those links, we do not endorse, provide any warranty or take any responsibility for any aspect of those websites or their content. Those links are provided for convenience only and may not remain current and you use them entirely at your own risk.
When you accept these terms and conditions we will automatically subscribe your email address to the Go-To member newsletter. This keeps you updated with new features, offers, promotions and partnerships. You can unsubscribe from this at any time of course.
This website uses Geolocation scripts to determine the country you're browsing from to provide a more customised experience. Your Geolocation data is not stored by our website.
All material on the website is provided to you without warranties of any kind, including warranties of merchantability and fitness for purpose. We do not warrant that the website or the website server are free of viruses or any other harmful components.
Limitation of Liability
$1 charity donations are non-refundable.
In the instance the $1 donation increases the total order cost over the free shipping threshold, free shipping will not be applied.
Personal information is information that identifies you or could identify you. During your dealings with us, we may collect personal information such as:
- your name, address and contact details
- your interests in our products, services or events
- information about your dealings with us or anyone else
- any other information which we may need to promote our goods or services
Using our Website
We may collect personal information from you when you use our website. This information may be collected when you tell us about yourself, for example, by subscribing to us, completing an online form, entering details about our products or services, accepting an invitation from us or when you send us an email.
Use of information
We use your personal information to provide our products or services to you, to manage and account for our products or services, to improve our products or services, to manage our relationships with you and to provide you with information about our ideas, events or other products or services that may interest you. We may also use your personal information to provide you with information about other services offered by third parties which we think you may find interesting. If you would prefer not to receive this information, please contact us at email@example.com. We will not disclose your personal information to any third parties without your consent, unless we are required to by law or to the extent we use third parties to capture or manage your personal information on our behalf.
We take reasonable steps to protect all information which we hold (including your personal information). We also take reasonable steps to hold information securely in electronic or physical form.
Access to your information
You may request access at any time to personal information we hold about you by emailing us at firstname.lastname@example.org. We will deal with all requests for access to personal information as quickly as possible but may charge you a fee where access is provided.